This page explains how to delete the personal data SocialPulse holds about you: your SocialPulse account, and the data that comes from social accounts you connected to it (Facebook Pages, Instagram, LinkedIn and X; YouTube and TikTok once they can be connected). It also explains what happens when you remove SocialPulse from your account on one of those platforms.
You do not need a SocialPulse account to ask us to delete your data. What we collect and why is in the Privacy Policy.
1.Ways to delete your data
- Delete your SocialPulse account in the app: Settings, Privacy & data.
- Disconnect a social account in the app: Accounts.
- Remove SocialPulse on the platform (Facebook, Instagram, LinkedIn, X, Google or TikTok), and for Facebook, ask it to delete your data.
- Write to our grievance officer, with or without an account.
2.Delete your SocialPulse account
- Sign in and open Settings, Privacy & data.
- Choose Delete my account and confirm.
Your request is recorded at once, and we aim to complete it within 30 days. We delete your account and personal data across the service, disconnect the social accounts you connected and delete their access tokens. Content you created for a workspace stays with that workspace without your name. Billing records are kept for 7 years because the law requires it.
You can also download a copy of your data first, from the same page (Request a copy of my data).
3.Disconnect a social account
Open Accounts and choose Disconnect on the account. At once, we stop using it, delete its access tokens from our database and ask the platform to cancel our access: for X and LinkedIn straight away; for Facebook and Instagram when the last Page or account you connected with the same Facebook login is disconnected, because one Facebook login covers all of them.
The account's name and id stay in the workspace, marked as disconnected, so its published posts keep their reference. Posts you already published stay on the platform; delete them there if you want them gone.
4.Remove SocialPulse from a platform
You can remove SocialPulse's access from the platform itself. The menu names below are the platforms' and may change.
| Platform | Where | What we do |
|---|---|---|
| Facebook and Instagram (Meta) | On Facebook: Settings and privacy, Settings, then Business integrations (or Apps and websites); remove SocialPulse. Instagram professional accounts are connected through a Facebook Page, so removing SocialPulse on Facebook covers them. | Facebook tells us at once. We disconnect every Page and Instagram account you connected, in every workspace, and delete their access tokens. If you also ask Facebook to delete your data, we delete those connected accounts entirely and Facebook gives you a confirmation code you can check here. |
| On LinkedIn: Settings, Data privacy, then the services you have allowed to use your account; remove SocialPulse. | Our access stops working. The account shows as needing to be reconnected. To delete what we still hold about it, disconnect it in the app or ask us (below). | |
| X (Twitter) | On X: Settings, Security and account access, Apps and sessions, Connected apps; revoke SocialPulse. | As for LinkedIn. |
| YouTube (Google), when available | In your Google Account: Security, then your connections to third-party apps and services; remove SocialPulse. | As for LinkedIn. YouTube connections are not available yet; this applies once they are. |
| TikTok, when available | In the TikTok app: Settings and privacy, then the apps and services you have given access to; remove SocialPulse. | As for LinkedIn. TikTok connections are not available yet; this applies once they are. |
5.What is deleted and when
| Data | Deleted | When |
|---|---|---|
| Access tokens (what lets us post for you) | When you disconnect the account, remove SocialPulse on the platform, or delete your SocialPulse account | At once; for an account deletion, within 30 days |
| Connected account details: the account id and name on the platform, the permissions you granted | When you ask Facebook to delete your data (Facebook and Instagram accounts), or delete your SocialPulse account (the name is removed; the id stays with posts the workspace published) | At once for a request from Facebook; within 30 days otherwise |
| Your SocialPulse account: name, email, sign-in and security data, settings | When you delete your account | Within 30 days |
| Posts published through SocialPulse and their results | They belong to the workspace that published them; your name is removed when you delete your account. To remove a post from a platform, delete it there | Kept while the workspace exists |
| Data platforms send us about your accounts (notifications of changes) | Deleted automatically | After 30 days |
| Billing and payment records | Kept as tax and accounting law requires | 7 years |
| Backups | Replaced by newer backups | Daily backups within 35 days, monthly backups within 12 months |
We do not sell personal data, and nothing we received from a platform is used for advertising.
6.Check a deletion request
When Facebook sends us your deletion request, it shows you a confirmation code. Enter it on the deletion status page to see whether the deletion is complete. A request made in the app is shown in Settings, Privacy & data.
7.Ask us to delete your data
Write to our grievance officer, [Grievance officer name], at [grievance officer email]. Tell us the email address of your SocialPulse account, or the name of the social account you connected, so we can find your data. We may ask you to confirm it is you. We respond within 30 days; if you are not satisfied, you can approach the Data Protection Board of India.