How can we help?
Guides to every part of SocialPulse and answers to the questions people ask most.
Start here
- Getting startedSocialPulse helps you plan, create, approve and publish social media posts for one brand or for many clients, from one workspace. A good first session looks like this.
- How SocialPulse is organisedA few words you will see everywhere, and where things live.
- HomeYour daily starting point. What needs your attention comes first, then what is going out next.
Create
- Content Studio: writing a postWrite a post once, preview how it looks on each network, then publish it now, schedule it or send it for approval.
- Creative Studio: designing imagesDesign images on a canvas, or generate them with AI, then use them in your posts.
- BrandEach client has one brand: its voice, logo, colours, fonts, content pillars and audience, so designs and AI writing stay on brand.
- LibraryEverything you have made, in four tabs: Posts, Media, Templates and Hashtags.
Publish
Conversations
- InboxComments and direct messages from your Instagram and Facebook accounts, in one place, so your team can answer them on time.
- Auto DM: answer comments with a private messageWhen someone comments a keyword on an Instagram account’s posts or Reels, they get one private message: a link, a coupon or a form.
Grow
- Campaigns and the AI plannerGroup related posts into a campaign, or let the AI planner draft a whole campaign from a short brief.
- AnalyticsHow your posts and accounts are performing.
- Ads: boosting postsBoost your published Facebook and Instagram posts, and see what each boost costs and how it does.
- Instagram competitor trackerCompare a client with up to 10 competitors on Instagram: when they post, which formats work, their engagement and their top Reels.
- Instagram mentions and UGCEvery post that tags or mentions a client, in one place, with ways to reuse the good ones.
- Link in bio pageOne page for a client’s bio link, in the brand’s fonts, colours and logo, with links, products and the latest posts.
- Instagram profile auditAn AI review of a client’s Instagram profile: bio, grid, posting times, formats, hashtags, and the top and weak posts, as a PDF in the brand.
Manage
- Accounts and clientsConnect each brand’s social profiles so you can publish to them and see their results.
- Team and rolesInvite colleagues and decide what each person can open.
- Billing and add-onsYour plan, what you have used this month, your payments and invoices, and the Marketplace’s add-ons.
- SettingsYour profile, your security, and workspace preferences.
Common questions
Why can’t I see Publish now?
Your workspace requires approval before publishing, and your role cannot approve. Choose Send for approval; an Owner, Admin or Approver then approves it in Approvals.
A post failed. What should I do?
Open the Queue. Failed posts are listed first, with the reason. Fix the cause (for example, reconnect an expired account), then choose Reschedule.
An account shows Expiring or Expired.
The network’s permission is ending or has ended. Reconnect the account under Accounts. Posts to an expired account do not publish until you do.
Instagram will not connect.
SocialPulse connects Instagram business and creator accounts through the Facebook Page they are linked to. Switch the Instagram account to a business or creator account, link it to a Facebook Page you manage, then connect again.
Can each network get different text?
Yes. With two or more accounts chosen, Different per account lets you give one account its own text, media or time. A version for each network, in Improve with AI, drafts them for you.
Which time zone are my posts scheduled in?
The one you choose when you schedule. It starts as the client’s time zone, and the Content Studio shows when the post will go out in your own time.
Will SocialPulse post anything on its own?
No. Only posts you schedule, or that an approver approves, go out, at their scheduled time. AI never publishes; the Creative Studio and the campaign planner only create drafts.
What counts towards my AI limit?
AI image generations in the Creative Studio count towards your plan’s monthly limit. A generation that fails or that you cancel is not counted. Home and Billing show how many you have used.
I closed the page while writing a post.
A new post you had not saved is kept while the same browser tab stays open, and comes back when you return to New post. Use Save draft to keep it for good in Library, Posts.
Where are my drafts?
In Library, Posts. Open one and choose Edit in Content Studio to carry on.
I can’t open a page I need.
Your role does not include it. Ask an Owner or Admin to give you a role that does, or to open that page for you with Manage access under Team.
How do I switch between light and dark mode?
Open the account menu (your initials at the top right; on a phone, under More) and choose Light, Dark or your device’s setting under Theme. Your choice is remembered on this device.
Does my plan renew by itself?
No, unless you turned on AutoPay. A plan is paid once for its period, and we remind you 7 days and 1 day before it ends so you can renew. Billing shows when it ends.
How do I get a GST invoice with my GSTIN?
Add your GSTIN and registered name in Billing, Payments, Billing details (or at checkout) before you pay. Every payment gets a GST tax invoice you can download as a PDF; only invoices issued after a change use the new details.