Refund and cancellation policy

• A paid plan bought at checkout is a one-time payment for 31 days. It does not renew automatically.
• AutoPay (a UPI or card mandate) charges each period only if you set it up, and stops as soon as you cancel it in Billing.
• Prices are in Indian rupees. GST: prices exclude GST; GST at 18% is added at checkout and shown before you pay, and every payment gets a GST tax invoice.
• Payments are processed by Razorpay (UPI, cards, net banking and wallets).

• You can cancel at any time in Billing, in two clicks.
• Cancelling your plan takes effect straight away: paid features stop, any AutoPay is cancelled and the workspace moves to the Free plan. Your content stays.
• Cancelling only AutoPay stops future charges; the period you already paid for is not cut short.
• Changing to a different paid plan starts that plan straight away; the remaining days of the previous plan are not carried over.

We refund the payment in full if:

• you were charged twice for the same purchase, or charged after you cancelled;
• a paid feature you bought did not work because of a fault on our side and we could not fix it within a reasonable time;
• you ask within [7] days of paying and have not used the paid features of that period;
• the law requires a refund.

Otherwise the unused part of a period is not refunded when you cancel.

Email [support email address] with your workspace name and the payment date or Razorpay payment ID. We reply within 5 working days. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days after approval, depending on your bank.

Shankya AI LLP, [Registered office address]. If you are not satisfied with how a refund request was handled, you can contact our grievance officer, [Grievance officer name] ([grievance officer email]), or approach the consumer commission under the Consumer Protection Act, 2019.