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Comments and direct messages from your Instagram and Facebook accounts, in one place, so your team can answer them on time.

How to

  1. Pick a conversation on the left. Filter the list by status (Open, Pending, Done), by client and by who it is assigned to.
  2. Assign it to yourself or a teammate, and set its status. While someone is typing a reply, others see that they are replying.
  3. Answer it in the reply box. Under a comment you can reply in public, send a private reply, hide or unhide it, or delete it; deleting also removes it on the network.
  4. Suggest a reply writes a draft you can edit. Nothing is sent until you press Send.
  5. Mark it done when it is answered.
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